This policy explains what personal information we collect through outreachdesk.com, why we collect it, who receives it and the choices you have. “We” and “us” mean Outreach Desk, 464 Van Brunt St, Brooklyn, NY 11231, United States.
What we collect
The details you type into our forms, plus information about your visit from cookies and similar tools.
Who receives it
Our team and the companies that run our CRM, analytics, advertising, booking and hosting. We do not sell it.
Your choices
Ask us at any time to show, correct or delete your information, and control cookies in your browser.
Information you give us
When you fill in a form on this site, we collect the details you enter. Depending on the form, that can include:
- your first and last name
- your email address
- your phone number with its country code, and your country
- your website address
- the service you are interested in, your budget and how you prefer to be contacted
- the subject and message you write
If you subscribe to updates, we collect your email address.
If you book a call, Calendly runs the booking, and its privacy notice covers the details you enter there.
Our free tools, such as the domain age checker and the index checker, process the website addresses you enter so they can return a result. We do not use those addresses to identify you.
Information collected automatically
When you visit, we and our providers collect information about your device and how you use the site. That includes the pages you view, time on each page and the website that sent you.
It also includes your browser, device type and approximate location, worked out from your IP address. Microsoft Clarity records how visitors scroll, click and move through pages, so we can fix parts that are hard to use.
We also record where each visit came from, such as a search engine, an ad or another website. That source is attached to any form you send, so we know which channels bring enquiries.
The cookies involved are listed in our cookie policy. Our web server also logs each request, including your IP address and browser, to keep the site running and secure.
How we use your information
We use your information to:
- reply to your enquiry and prepare a proposal
- deliver the services you buy from us
- send the updates you asked for, which you can stop at any time
- see which pages and channels work, and improve the site
- measure and improve our advertising
- keep the site secure and block spam and abuse
Legal bases in the EEA, UK and Switzerland
If you are in the European Economic Area, the United Kingdom or Switzerland, we need a legal basis for each use of your information. We rely on:
- taking steps you asked for before a contract, when you send an enquiry
- performing a contract, when we deliver services to you
- our legitimate interests in running, securing and improving the site, measuring our marketing and answering business enquiries
- your consent, when you subscribe to updates, which you can withdraw at any time
Who receives your information
We do not sell your personal information. We share it with the companies below, which provide services to us:
HubSpot
Our customer relationship system. It stores enquiries and contact details and measures visits to the site.
Runs Analytics, Tag Manager and Ads measurement. Enquiries are also saved to a Google Sheet, and form notifications reach us through Gmail.
Microsoft Clarity
Records how visitors use pages, so we can see what works and what gets in the way.
Meta
Measures the results of our Facebook and Instagram ads.
OpenAI
Measures visits that arrive from our OpenAI ads.
Calendly
Runs our booking calendar when you choose to book a call.
Cloudflare and Vultr
Deliver, protect and host the site.
X (Twitter)
Loads the posts embedded in a few of our articles.
We may also disclose information when the law requires it, or to protect our rights, our users or the public.
Where your information is processed
Outreach Desk and most of our providers are based in the United States. If you visit from another country, your information is processed in the United States, where data protection law may differ from yours.
How long we keep information
Enquiries
2 years after our last contact
If you do not become a client, we then delete your enquiry from our CRM, spreadsheet and inbox.
Client records
Our work together, plus legal periods
After the work ends, we keep what accounting and tax rules require, such as invoices.
Update subscriptions
Until you unsubscribe
Ask us to stop at any time, and we remove your email address from the list.
Analytics data
Up to 14 months
Google Analytics deletes detailed event data after 2 months and user-level data after 14 months.
Server logs
14 days
Our web server deletes its logs, including IP addresses, automatically.
Your rights
Depending on where you live, you may have the right to see, correct or delete the information we hold about you, or get a copy. You may also object to or limit how we use it, and withdraw consent you gave.
To make a request, email sales@outreachdesk.com. We may ask you to confirm your identity before we act on it.
You can limit analytics and ad measurement with the browser settings and opt-out tools in our cookie policy.
If you are in the EEA, the UK or Switzerland, you can also complain to your local data protection authority.
Security
We protect your information with encrypted connections, access controls and established hosting and security providers. No way of sending or storing data online is completely secure, so we cannot guarantee absolute security.
Children
This site is for businesses. It is not aimed at children under 16, and we do not knowingly collect their information.
Changes to this policy
We may update this policy when our services or providers change. The date at the top shows the latest version.
Questions about this policy?
Ask what information we hold about you, or send any privacy request, and our team will reply.
Outreach Desk, 464 Van Brunt St, Brooklyn, NY 11231, United States
Email sales@outreachdesk.com or call +1 917-695-3109